RCPCH QI Diabetes Collaborative: Improving the Clinic Experience

In recent years Gloucestershire Paediatric Diabetes Team have implemented many changes like carbohydrate counting from diagnosis, annual review clinics and family events but we realised that patient engagement and experience is very essential to improve their health outcomes. We aim to improve the clinic experience for patients, their families and staff, based on their own input, thereby encouraging greater engagement and patient attendance as part of the RCPCH Quality Improvement Programme. We undertook mapping of our current clinic process and our perfect clinic. We collected feedback from patients and families and clinic staff and our team members, and undertook interventions in the clinic setting. Verbal and written feedback after the changes showed families and children engaging to a greater extent and are more involved in their diabetes management. They are more relaxed and have found their voice. The project has enabled us to improve our team working.