User Service Evaluation of the Regional Paediatric Bronchoscopy Service Focusing on Satisfaction: “Do We Pass the Friends and Family Test?”

Poster Description

An overview of the methodology, results and conclusions of a service evaluation assessing patient and parent/carer satisfaction of the regional paediatric flexible bronchoscopy service. Feedback was gathered using an adaptation of the NHS FFT.

More posters like this

- Patient Centred Care
‘Cook and Count’ – Virtual Cooking Classes and Carbohydrate Counting for Young People

In the past, diabetes education had been conducted face-to-face which was not possible in times of COVID-19. Our team dietician decided to run virtual cooking and carbohydrate counting sessions via Zoom with a specialist nurse joining separately from their own kitchens, targeting patients in the 8 to 12 years age bracket and their parents/carers supervising […]
View
- Patient Centred Care
“Pick Up The Phone” – A Multidisciplinary Team Quality Improvement Project into the Use of and Access to Telephone Interpreter Services within Perinatal Care

Good communication is key in all medical settings, and the link between language barriers and poor medical outcomes has been well documented. Use of, and easy access to translator services is essential for patients with limited english proficiency.
View
- Patient Centred Care
A Qualitative Audit of Paediatric Patients and Carer’s Experiences of Urgent and Emergency Care

This poster outlines a qualitative audit of family experiences of emergency care at a major north-east teaching hospital in 2019. The results have since been used in teaching in efforts to improve safety and quality of communication in paediatric ED.
View

User Service Evaluation of the Regional Paediatric Bronchoscopy Service Focusing on Satisfaction: “Do We Pass the Friends and Family Test?”

Poster Description

More posters like this

‘Cook and Count’ – Virtual Cooking Classes and Carbohydrate Counting for Young People

“Pick Up The Phone” – A Multidisciplinary Team Quality Improvement Project into the Use of and Access to Telephone Interpreter Services within Perinatal Care

A Qualitative Audit of Paediatric Patients and Carer’s Experiences of Urgent and Emergency Care